Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies

Creating an information portal for CEDIPT

The increased transparency of activities required CEDIPT employ Reksoft to undertake development of CEDIPT's modern information portal...

Increasing efficiency by automating business processes

The client needed to improve efficiency at a facility. Today, more than 100 users benefit from faster business processes...

Creating an online store for gift certificates - a first for Russia decided to go further in developing online retail by developing a portal through which customers can buy gift certificates for all kinds of goods and services – a completely new service for Russia...

All case studies