Contact Centre Creation Platform
Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Building a brand management system using EMC Documentum for Lenze

The client needed to get organised. Our bilingual brand management system manages multimedia content, benefiting 1000 users...


Developing a mobile portal with value-added services

The client needed to develop a mobile portal within a tight deadline. We substantially reduced time to market and helped increase revenues and maintenance quality...


Developing a hotel central reservation system for Reconline

The client needed a new central reservation system to stay competitive. We produced the most advanced system in current use...

All case studies