Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Delivering a sophisticated incident management system and portal to T-Systems

The client needed to outsource a range of IT projects to reduce costs. We improved scheduling and delivered cost savings of 30%...


Creating a point of sale automation system for Sulcus Hospitality Group

The client needed to integrate its existing systems. We produced intuitive software that integrates their point of sale and property management systems...


Application integration and legacy system migration for Springer Science Business Media

The client needed to streamline its business processes. Our software improved operational efficiency across the IT landscape...

All case studies